Privacy Policy

Manchester Lofts (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal data when you use our website, contact us, or use our services.

For the purposes of UK data protection law, Manchester Lofts is the data controller responsible for your personal data.

 

1. Contact Details

Manchester Lofts
First Floor, Swan Buildings
20 Swan Street
Manchester
M4 5JW
United Kingdom

Email: contact@manchester-lofts.co.uk

 

2. The Personal Data We Collect

We may collect, use, store and transfer the following types of personal data:

• Identity Data: first name, last name, title
• Contact Data: billing address, installation address, email address, telephone numbers
• Financial Data: bank account and payment details
• Transaction Data: details about payments and services you have purchased from us
• Technical Data: IP address and basic technical information about your device
• Usage Data: information about how you use our website and services

We do not knowingly collect data relating to children.

 

3. How We Collect Your Data

We collect personal data through:

Direct interactions

You may provide data by:

• Filling in forms on our website
• Contacting us by phone, email or post
• Requesting a quote or purchasing services
  
  

Third parties

We may receive personal data:

• From customers where we are fulfilling work on their behalf
• From publicly available sources (e.g. business directories or credit reference agencies where relevant)
  
  

Automated technologies

We may collect limited Technical and Usage Data automatically when you use our website.

 

4. How We Use Your Personal Data

We will only use your personal data where the law allows us to do so. The most common lawful bases we rely on are:

• Performance of a contract
• Legitimate interests
• Legal obligations

We use your data for the following purposes:

To provide our services

We use Identity, Contact, Financial and Transaction Data to:

• Provide quotes and carry out loft boarding and related services
• Manage payments and invoicing

Lawful basis: Contract

To respond to enquiries

We use Identity and Contact Data to:

• Respond to questions or requests

Lawful basis: Legitimate interests

Business administration

We use Identity, Contact and Technical Data to:

• Run and protect our business and website
• Troubleshoot, maintain systems and prevent fraud

Lawful basis: Legitimate interests / Legal obligation

Marketing

We may use Identity and Contact Data to:

• Send information about our services where you have requested it or previously used our services

You can opt out at any time by contacting us.

Lawful basis: Legitimate interests

Legal and regulatory compliance

We may process your data where necessary to:

• Comply with legal obligations
• Prevent fraud or misuse

Lawful basis: Legal obligation

 

5. Disclosure of Your Personal Data

We may share your personal data with:

• Service providers (e.g. IT systems, trades support, delivery services)
• Professional advisers (e.g. accountants)
• Authorities where required by law

We only share data where necessary and ensure third parties respect its security and confidentiality.

 

6. International Transfers

Some of our service providers may be based outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection
• Use of UK-approved data transfer agreements

 

7. Data Security

We take appropriate security measures to protect your personal data from being:

• Lost
• Misused
• Accessed without authorisation

Access is limited to those who need it for legitimate business purposes.

We also have procedures in place to deal with suspected data breaches and will notify you and the UK Information Commissioner’s Office where required.

 

8. Data Retention

We only retain your personal data for as long as necessary.

Typically:

• Customer and transaction data is kept for 6 years for legal and tax purposes
• Enquiry data is kept only as long as necessary to respond and follow up

 

9. Your Legal Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request transfer of your data
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

You will not usually have to pay a fee. We may request proof of identity before processing your request.

 

10. Complaints

You have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO).

You can visit: https://www.ico.org.uk

We would appreciate the opportunity to resolve your concerns first, but you are not required to contact us before approaching the ICO.

 

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

 

12. Changes to This Policy

We may update this privacy policy from time to time.

Please check this page periodically to stay informed of any changes.

 

13. Accuracy of Information

It is important that the personal data we hold about you is accurate. Please let us know if your information changes.